software and product support

Momentum Healthware’s Global Support Center is dedicated to providing you with prompt and professional support for your technical and application needs. Located in Winnipeg, Canada, our customer representatives provide flexible, comprehensive service to our North American clients. Our team is comprised of highly trained and customer-oriented professionals with experience and backgrounds in business management, accounting, healthcare, and computer science.

The Customer Support Center provides access to our professionals during regular working hours. We also offer a premium support service that gives your organization access to our Customer Support Center 24 hours a day, 7 days a week, 365 days a year. The Support Center is backed by full escalation program with access to a problem-replication lab for issue investigation and resolution. We use a sophisticated call-tracking database to quickly open new support incidents, view existing incidents, or view incident histories. Customers are provided with a username/password for access to our customer login web portal. Customers can update their account/profile; access customer newsletters, regulatory information, or product documentation; download product updates user manuals; view upcoming training sessions or user group meetings; and submit product enhancement suggestions.

To access the Global Customer Support Center by telephone:
Toll Free Customer Support: 1.877.444.4149

To access the Global Customer Support Center by email:
Customer Support Email: support@momentumhealthware.com

Include the following information in the email:
  • Corporation Name / Facility Name
  • Contact name / phone number / extension / email address
  • Product Name and Version
  • Production or non-production environment
  • Locally-hosted or Externally-hosted application/database
  • Window name / Report name (when applicable)
  • Description of outcome expected, if different from what occurred
  • Description of error message (exact message text)
  • Screenshots (attached to email, when applicable)

For more information on Momentum Healthware’s Customer Support services,
Email: support@momentumhealthware.com or call Toll Free: 1.877.444.4149